Why can't I see or interact with any heroes? [closed]

I'm having trouble picking heroes in DotA 2.

1. I start finding a match - everything good so far
2. I find a match and everyone loads - no problems
3. Then a hero pick comes - problem

I cant see any of the heroes, so I can not pick any. I click random pick because that is the only solution that works, but again, the random hero is not shown.

In game I can see the hero, and I know it is mine, because it is the only one not moving. If I click on it, I do not see the heroes face, and I can not upgrade abilities, move or see items in the shop.

When I click on a player's hero, I can not see their items. When I click on an item spot, DotA 2 shuts down. I have also just gone into a bot match, and while it was loading, Dota 2 shut down.

How can I fix this problem?

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1 Answer

Few steps you can try:

• Verify game cache. How? See here. See if it helps. If not, read on.
• Uninstall (delete local files) and download and install the game again.
• I did fast googling for the problem you described and looks like it's quite common. The solution I found is to reinstall whole Steam installation, without backing up games (at least not DotA, but preferably all). If DotA 2 is the only game you have installed on Steam you can skip first two steps and try with this one first.

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